Flock CEO says customer misuse has not led to contract terminations

Flock has not terminated a customer contract because of misuse of its surveillance products, CEO Garrett Langley said at the Disrupt 2026 conference in San Francisco. He said the company would cut ties with a customer that knowingly violated the law or showed clear, widespread abuse.

Langley said Flock had debated the issue internally, including how to respond when individual officers misuse its systems. He argued that withdrawing the technology could deprive a community of a tool it needs to combat crime.

Media reports have identified dozens of officers who were arrested, dismissed or asked to resign after abusing access to Flock’s database, often to stalk people. The Atlanta-based company has more than 100,000 cameras across the United States. Its central database lets law enforcement customers search for vehicles beyond their jurisdictions, with some departments able to track cars nationwide.

Privacy concerns have prompted some communities to cancel contracts or let them lapse. Media reports have also described cameras being reactivated against customers’ wishes. Demonstrators protested Flock’s AI-powered surveillance outside the conference venue while Langley spoke.

Langley maintained that Flock helps police solve crimes more quickly, citing examples including the recovery of a stolen vehicle with a baby inside. The company has also faced criticism over cybersecurity and camera accuracy problems linked to wrongful arrests and dozens of police stops.

Some communities have switched to competitors, including Axon, which makes Taser weapons and police body cameras. Asked about a possible sale to Axon, Langley said Flock was not considering selling the company.