The Consumer Financial Protection Bureau (CFPB) has filed a lawsuit against Capital One, accusing the bank of misleading customers regarding its savings-account offerings. Amidst this legal challenge, Capital One is also grappling with a significant technical outage, leaving customers unable to access their accounts via mobile devices. The issues, compounded by a local power outage at a Fidelity Information Services (FIS) data center, have disrupted access to deposits, payments, and transfers for the bank’s customers. Although FIS has restored application access, the fallout from the outage continues into a second day.
The technical difficulties originated from a glitch involving FIS, a third-party vendor based in Jacksonville, Florida. A power outage at one of FIS's critical data centers led to widespread disruptions affecting various applications essential to Capital One's operations. DownDetector.com reported hundreds of issues as of 9 a.m. ET on Friday, highlighting the scale of the problem. FIS has been collaborating with affected clients, including Capital One, to post transactions that occurred while systems were offline.
"Most, if not all, of that work" — Fidelity Information Services (FIS)
Capital One has acknowledged the ongoing issues through social media updates. A representative for the bank assured customers that efforts are underway "around the clock to restore full functionality as soon as possible." The bank anticipated resolving most issues by Friday morning, but challenges persisted into the afternoon.
The disruption has notably impacted customers' ability to engage in everyday banking activities. Many have been unable to access their deposits or initiate payments and transfers via mobile devices. Fraud alerts have further complicated matters for some users, adding to their frustration.
Despite these setbacks, FIS has made progress in restoring services and is actively working to complete transaction postings disrupted during the outage. As of Friday, while access to critical applications has been restored, efforts are ongoing to return operations to normal.
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